Expedia

Shopping on line can be easy, simple and save you lots of money. It can also take a lot of your time, frustrate you, and result in unwanted purchases. Now the same can be said for regular high street shopping, but with the vast opportunity presented by the Internet it will pay you to spend a few minutes reading this and understanding how to better optimize your Expedia shopping experience:

1. Compare - without doubt the biggest advantage that the Expedia offers shoppers today is the ability to compare thousands of Expedia at a time. This is a great thing, but not necessarily all the time! Too much can be daunting at times so take advantage of the great comparison sites and where possible let them do the hard work for you.

2. Research - if it has been said it will be on the internet. Ignorance is no longer a justifiable reason for buying the wrong thing. Take the time to research in detail everything that you could possible want to know about

3. Testimonials - don't know anybody that has bought a Expedia? Wrong! If the Expedia is good the internet will let you know. Use the Internet as a friend and get testimonials before you buy.

4. Questions - Got a question about Expedia then search the Forums, FAQ's, Blogs etc. Don't be afraid to ask .....

5. Reputation - Never heard of the company selling Expedia? Don't worry, no reason why you should know every company in the world, but you know someone that does! Use the internet to find out what people are saying about Expedia and build up a picture of their reputation for sales, returns, customer service, delivery etc.

6. Returns - still worried that even after all of the above your Expedia wont be what you want? Check out the returns policy. There is so much competition now that someone, somewhere is bound to offer the terms that you are comfortable with.

7. Feedback - happy with your Expedia then let people know, after all you are depending on others people input in your buying decision, so why not give a little back.

8. Security - check for the yellow padlock on the Expedia site before you buy, and the s after http:/ /i.e. https:// = a secure site

9. Contact - got a question about Expedia, or want to leave a comment then check out the sites contact page. Reputable companies have them and respond.

10. Payment - ready to pay for your Expedia, then use your credit card or PayPal! Be aware of companies that don't accept them, there may be genuine reasons but given the huge amount of choice you have when buying online there is no reason at all not to buy via credit card or PayPal.

{{Infobox_Website|url = http://www.expedia.com|name = Expedia.com|origin = Bellevue, Washington|registration = No|location = [Santa Monica, California, United States|owner = IAC/InterActiveCorp-based [travel agency, part of Expedia, Inc.(), headquartered in Bellevue, Washington, United States. It books airline tickets, hotel reservations, automobile rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The company serves customers in Australia, Canada, France, Germany, Italy, Japan, the Netherlands, Norway, Spain, Sweden, the United Kingdom, the United States and now, India and New Zealand. Founded as a division of Microsoft in October 1996,The 'Net Magazine, March 1997 issue, "Where Do You Really Want To Go Today?", page 21. Expedia was spin-off in 1999, and was purchased by USA Networks in 2001 (USA changed its name to IAC/InterActiveCorp in 2003 USA Interactive to Change Name to InterActiveCorp iac.com). IAC spun off its travel group of businesses under the Expedia name in August 2005, including Expedia, Expedia Corporate Travel, TripAdvisor, Classic Vacations®, eLong, Hotels.com, and Hotwire.com. Expedia uses Sabre (computer system) and Worldspan as their main Computer reservations systems, with Pegasus and their own Canadian connectivity company for hotel direct connects as an adjunct for hotels not listed in Worldspan.

Customer Feedback In 2006, Expedia was awarded a Webby Award in the area of "Best In Travel Websites" 10th Annual Webby Awards Nominees & Winners webbyawards.com, a Stevie Award from the American Business Association for "Most Innovative Company" The American Business Awards stevieawards.com, as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index. Acsi News 2006 theacsi.org

Of note, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, bad pricing policy, and failure to post negative reviews online at Expedia.com. But a number of customers did quote that Expedia contact agents in Cebu, Philippines offered good customer service. It was also mentioned that supervisors from the Expedia center in Cebu played a vital role in the performance of the Customer Service Representatives. Reviews on: Expedia.com mouthshut.com Expedia.com rateitall.com

Contact Center Expedia's main contact center or service provider is PeopleSupport whose main office is located in Los Angeles, however their contact centers are located at Manila and Cebu, Philippines. They handle both the sales department and customer support. Expedia contact centers are located in domestic United States locations as well.

See also

Travel technology

References External links

Expedia, (USA)
Expedia.co.uk, (UK)
Expedia.de,
Expedia.es,
Expedia.fr,
Expedia.ie,
Expedia.it,

Travel technology

References External links

Expedia, (USA)
Expedia.co.uk, (UK)
Expedia.de,
Expedia.es,
Expedia.fr,
Expedia.ie,
Expedia.it,